What UX Learns from IT

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UX is no longer a secondary supporting function. As businesses become increasingly software-centric, they should expect everyone they bring in to have some experience in it.

In The Phoenix Project, co-authored by Gene Kim, Kevin Behr, and George Spafford, readers get a fascinating peek into the IT jungle of a large organization, where the dynamics in play are the same as those experienced in the wilds of UX. In my opinion, it’s an understatement to say that this book is a “must-read” for UX designers, developers, and product managers. In fact, it’s a “read now and don’t come back until you’re finished” kind of book on IT, DevOps and helping businesses succeed.

Kai Bruner, Electric Cloud’s UX Lead, jumped into the world Kim imagined, and his depiction of what IT work actually is, how it flows, and how to loosen its impediments. The story led me him see numerous parallels to UX practices – what UX work is, how it flows, and where its speed bumps reside. As software development and UX design are joined at the hip, the UX community should pay close attention to what the DevOps movement is ushering in, because the Ops portion teaches us lessons about what continuous design will look like when it finally aligns with continuous delivery.

TechBeacon LogoIn his recent article for TechBeacon, Bruner explains where he sees the principles of IT and UX overlapping. In this article, he has selected and reordered 13 axiomatic statements about IT that apply equally well to UX. After the comparison, he pinpoints what he think an organization can do to bring their UX practices on par with those of IT.

Read the the full article on TechBeacon. 

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