Industry Experts from Axelos, ING and Join Electric Cloud to Discuss ITIL and DevOps on March 8, 2016

San Jose, CA -

Live, free, online panel will discuss  the relationship between ITIL and DevOps and best practices for combining the two to foster DevOps practices  in large ITIL-based organizations  


jan-joost-bouwan-c9d9-devopsJan-Joost Bouwman: Jan-Joost Bouwman started his career in IT as a tester/designer in the voice response industry becoming one of the leading dialogue designers of the Netherlands. He switched to service management when he joined ING, riding the wave of ITIL implementation to become change manager and finally process owner service management for DB/CIO. He facilitates his DevOps colleagues with a more Agile approach to the traditional ITIL service management processes, while trying to automate as much as possible.

jeff-sussna-c9d9-devopsJeff Sussna: Founder and Principal of Ingineering.IT, a Minneapolis technology consulting firm that helps enterprises and Software-as-a-Service companies adopt 21st-century IT tools and practices. Jeff has nearly 25 years of IT experience. He has led high-performance teams across the Development/QA/Operations spectrum. He has a track record of driving quality improvements through practical innovation. Jeff is the author of Designing Delivery: Rethinking IT in the Digital Service Economy.

kaimar-karu-devops-c9d9Kaimar Karu: Kaimar is an experienced ITSM professional who has a career background in IT support, software development, and project management. Since 2013 Kaimar has fulfilled the role of the President of itSMF Estonia, after previously serving as a Board Member for five consecutive years. He is also a sought-after public speaker at various international conferences. Since 2014, Kaimar – a strong supporter of the DevOps philosophy – is managing the development of the ITIL® best practice framework as Head of ITSM at AXELOS.


Continuous Discussions (#c9d9) Podcast, Episode 36: ITIL and DevOps

Continuous Discussions is a live video podcast for discussing Agile, DevOps and Continuous Delivery. It takes place every two weeks, over Google Hangout, with each episode focuses on a different topic related to modern software delivery and features different speakers from the DevOps community. The live panel is moderated by Electric Cloud’s Anders Wallgren and Sam Fell.

Episode 36 of Continuous Discussions focuses on the relationship between ITIL and DevOps, and best practices for combining the two to foster DevOps practices and transformation in large ITIL-based organizations.


  • Tues., March 8, 2016 at 10 a.m. PT



Join @JanJoostBouwman @kaimarkaru @jeffsussna @servicenow for live #c9d9 to talk #DevOps & #ITIL on 3/8 at 10am PT


About Electric Cloud, Inc.

Electric Cloud is the leader in enterprise Continuous Delivery and DevOps automation. We help organizations developing mobile, embedded systems and enterprise web/IT applications deliver better software faster by automating and accelerating build, test and deployment processes at scale. Industry leaders like Qualcomm, SpaceX, Cisco, GE, Gap and E*TRADE use Electric Cloud solutions and services to boost DevOps productivity and Agile throughput.


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