ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software.
ServiceNow creates a single system of record for all IT processes within a company. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform that just works.
ServiceNow is built to be a productivity tool for all types of business users including the CIO, service desk staff, application developers, IT finance, IT operations and business people. ServiceNow applications are built on a single platform as a service. The platform offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service life-cycle.
The plugin interacts with the Service-Now through SOAP Web Services and allows you to perform actions like queries and updates.